Optimization Engineer

Optimization Engineer

Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets across Africa and Oman in the Middle East.

Overview

As Optimization Engineer within the Smart Operating Centre (SOC), you will act as the Level-3 performance engineering function responsible for deep troubleshooting, structural optimization, anomaly-detection stewardship, and automation of recurring operational workflows.

You will play a key role in eliminating repeat and chronic incidents, optimizing power and energy asset configurations, and translating performance analytics into standardized, executable actions. By reducing manual intervention through ICCP and WFM automation, you will ensure that only exceptional and structurally complex cases are escalated to Engineering.
This is not a real-time alarm monitoring, field maintenance, dispatch, or SLA management role. The role focuses on L3 analysis, optimization, automation, root-cause resolution, and post-execution validation.

Role Responsibilities

As Optimization Engineer, you will be responsible for:

• Owning high-complexity incidents escalated from L2, diagnosing multi-variable root causes, and defining clear remediation paths for chronic and recurring issues.
• Analyzing telemetry and historical performance data from batteries, gensets, solar systems, rectifiers, and related power assets to identify configuration gaps, operational inefficiencies, and optimization opportunities.
• Recommending and validating power and energy asset configuration improvements through structured before-and-after analysis, ensuring measurable gains in energy efficiency, autonomy, and asset performance.
• Maintaining and continuously improving ICCP anomaly detection logic by tuning thresholds, reducing false positives, improving detection precision, and strengthening proactive intervention quality.
• Identifying recurring operational patterns and converting them into automated ICCP and WFM workflows, including alarm-to-task logic, validation steps, and closure requirements.
• Working with SOC System Support to implementing, testing, stabilizing, and continuously improving automation changes across ICCP and WFM platforms.
• Leading structured root-cause analysis for recurring incidents, translating RCA outcomes into configuration fixes, automation rules, engineering actions, CAPEX proposals, or WFM work orders.
• Partnering with Q Ranger and Engineering teams to closing chronic fault loops, while ensuring Engineering escalation remains exception-based and limited to structural design or CAPEX requirements.
• Raising high-quality WFM work orders from analysis findings, including clear scope, requirements, dependencies, and validation criteria.
• Validating post-execution outcomes to confirm that implemented actions have resolved the root cause, reduced recurrence, or delivered the expected performance improvement.
• Producing leadership-ready insights on chronic drivers, configuration health, automation impact, and performance improvement trends, focusing on actions and outcomes rather than raw KPI reporting.

Requirements for the Role

To succeed in this role, you will bring:

• At least 3 years’ experience in telecom operations, SOC/NOC environments, infrastructure performance, energy operations, or technical optimization roles.
• Solid understanding of power and energy systems, including batteries, gensets, solar systems, rectifiers, hybrid power configurations, and site autonomy drivers.
• Strong experience in troubleshooting complex or recurring operational issues using telemetry, alarms, historical performance data, and structured RCA methods.
• Ability to translate technical analysis into executable actions, WFM work orders, automation rules, configuration changes, or engineering escalation packs.
• Experience working with operational platforms such as ICCP, WFM, alarm management systems, performance dashboards, or similar monitoring and workflow tools.
• Strong analytical capability to validate performance improvement through before-and-after analysis.
• Experience working in SLA-driven, reliability-focused, or performance improvement environments.

Desired Skills

• Strong analytical and performance optimization mindset
• Structured root-cause analysis and problem-solving capability
• High attention to data accuracy, configuration logic, and validation discipline
• Good understanding of automation, workflow logic, and alarm-to-action processes
• Cross-functional coordination capability across SOC, Engineering, Maintenance, Planning, and system support teams
• Ability to convert complex technical findings into clear action packs and leadership insights
• Digital fluency with ICCP, WFM, dashboards, telemetry platforms, or equivalent operational tools
• Clear and concise communication skills

Key Performance Indicators (KPIs)

• Reduction in chronic fault recurrence rate
• Anomaly detection quality, including improved accuracy, precision, and reduced false positives
• Automation adoption and reduction in manual operational actions
• Energy efficiency and site autonomy improvement delivered through optimization actions
• Percentage of L3 findings converted into closed and validated WFM actions

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.