National Logistics Supervisor

National Logistics Supervisor

Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets across Africa and Oman in the Middle East.

Overview

As an National Logistics Supervisor, you will play a critical role in ensuring the efficient movement of telecom infrastructure materials, equipment, and supplies across the Democratic Republic of Congo. Working closely with internal teams, transport partners, and project stakeholders, you will coordinate end-to-end National Logistics operations (Dispatch - Transport - Receipt at Destination) to support network rollout, maintenance, and operational activities.

Operating in one of Africa's most challenging logistics environments, you will ensure materials are delivered safely, on time, and in full compliance with company procedures, while proactively managing transport risks, route constraints, customs requirements, and operational disruptions. Your contribution will directly support project delivery, operational continuity, and cost-efficient logistics execution.

Role Responsibilities

As National Logistics Supervisor, you will be responsible for:

• Planning and coordinating the transportation of telecom infrastructure materials, equipment, spare parts, and site supplies from warehouses, ports, suppliers, and logistics hubs to project sites across the DRC. 
• Selecting the most appropriate transport solutions—including trucks, low-bed trailers, boats, and alternative transport methods—based on cargo requirements, site accessibility, and operational priorities.
• Monitoring shipment movements from dispatch to delivery, maintaining regular communication with transporters, warehouse teams, contractors, clearing agents, and project teams to ensure timely execution.
• Assessing transport routes by evaluating road conditions, weather impacts, bridge limitations, security risks, and accessibility constraints while identifying contingency solutions to minimise delivery disruptions.
• Coordinating telecom project deliveries in line with rollout schedules, maintenance activities, and emergency operational requirements, ensuring materials arrive at site when required.
• Verifying that all dispatched materials match approved bills of quantities, packing lists, delivery notes, and asset transfer documentation while ensuring proof of delivery is accurately completed and returned.
• Ensuring compliance with customs procedures, transport regulations, company policies, and client requirements by maintaining complete and accurate logistics documentation for every shipment.
• Coordinating warehouse dispatch activities by validating picking, packing, labelling, loading plans, vehicle capacity, weight distribution, and the safe handling of high-value telecom equipment.
• Supervising transport providers and logistics contractors by monitoring service quality, delivery performance, safety compliance, and adherence to agreed timelines while resolving delivery issues and recommending continuous improvements.
• Controlling inland logistics costs by evaluating transport quotations, monitoring operational expenses, identifying cost-saving opportunities, and reducing unnecessary costs arising from delays, idle resources, or documentation errors.
• Protecting company assets by promoting safe transport practices, ensuring compliance with health, safety, and security requirements, and supporting investigations into damaged, lost, or stolen materials.
• Preparing logistics reports, shipment trackers, transporter performance reviews, and operational dashboards while communicating risks, delays, and corrective actions to management and project stakeholders.

Requirements for the Role

To succeed in the role, you will be/will have:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Transport Management, Business Administration, Engineering, or a related discipline.
• Minimum of 3–5 years' experience in inland logistics, transport coordination, warehouse dispatch, or project logistics.
• Experience within telecom, infrastructure, construction, mining, energy, or engineering sectors will be highly advantageous.
• Good knowledge of DRC transport corridors, provincial routes, customs procedures, and the operational challenges associated with inland logistics.
• Experience coordinating transporters, clearing agents, subcontractors, warehouses, and field teams.
• Strong understanding of transport planning, dispatch operations, inventory movement, and project logistics coordination.
• Experience working within fast-paced, operationally demanding environments where priorities frequently change.

Desired Skills

• Strong planning and organisational skills.
• Excellent route planning and problem-solving capability.
• High attention to detail and documentation accuracy.
• Strong coordination and stakeholder management skills.
• Commercial awareness with good negotiation capability.
• Ability to work effectively under pressure and manage multiple priorities.
• Good analytical and reporting skills.
• Digital proficiency with Microsoft Excel and logistics tracking tools.
• Knowledge of ERP, inventory, or asset management systems would be advantageous.
• Fluency in French is essential; English is an advantage.
• Knowledge of Lingala, Swahili, Kikongo, or Tshiluba would be beneficial.

Key Deliverables

• Efficient transport plans supporting telecom rollout and operational activities.
• On-time delivery of telecom infrastructure materials to project sites.
• Complete and accurate dispatch, customs, and proof-of-delivery documentation.
• Optimised transport routes with proactive mitigation plans for operational risks.
• Reliable shipment tracking reports and logistics performance dashboards.
• Effective transporter performance monitoring and service improvement actions.
• Accurate logistics cost tracking and cost optimisation recommendations.
• Safe and compliant transport of company assets across the DRC.

KPIs

• On-time In Full delivery rate to project sites. 
• Number of delayed shipments and root causes identified and resolutions. 
• Transport cost per route and per project.
• Number of logistics incidents, including damage, loss, theft, and incorrect deliveries.
• Proof of delivery collection rate.
• Accuracy and completeness of dispatch and transport documentation.
• Transporter performance against agreed service levels.
• Reduction in idle truck time, demurrage, and emergency transport costs.
• Responsiveness to urgent operational and site delivery requirements.

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.