Energy Desk Lead

Energy Desk Lead

Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets in Africa and Oman in the Middle East.

Overview

As Energy Desk Lead within the Smart Operating Centre (SOC), you will be responsible for governing and validating portfolio-wide energy performance across fuel, grid, and hybrid operations. Reporting to the SOC Manager, you will ensure accurate Fuel & Grid Utilization (FGU) validation, strong SLA governance (including SLA 4 and SLA 7), structured dispute management, and disciplined application of energy policies and business rules.

By leveraging digital tools, reconciliations, and structured governance forums, you will drive energy performance transparency, enforce compliance with defined controls, and provide actionable insights that support Opex reduction and operational optimization across the portfolio.

Role Responsibilities

As Energy Desk Lead, you will be responsible for:

• Validating and reconciling daily and monthly FGU data across HT operating systems (RMS Console, WFM, Power BI and related platforms), identifying anomalies, gaps, and deviations requiring investigation or escalation.
• Monitoring and escalating RMS tampering cases in line with SLA 4 (abnormal readings, missing data, suspected manipulation), coordinating with Security and relevant stakeholders, and ensuring full case tracking to resolution.
• Managing and resolving fuel disputes, fuel-in-transit discrepancies, sign-off issues, and fuel-related claims, ensuring evidence-based resolution, proper documentation, and timely stakeholder closure.
• Coordinating and aligning with Maintenance Partner (MP) analysts to ensuring standardized validation methodologies, consistent rule application, and quality-assured outputs prior to governance forums.
• Tracking and monitoring energy-related Opex initiatives (fuel reduction, hybrid optimisation, grid improvement), measuring benefits delivery against baselines and targets, and highlighting underperformance for corrective action.
• Providing and presenting structured, decision-ready optimisation insights on fuel efficiency, grid utilisation, and hybrid performance, focusing on actions, impact, and measurable outcomes.
• Ensuring and enforcing data integrity and WFM discipline for energy-related tasks, including accurate categorisation, reconciliation, timely closure, and escalation of recurring non-compliance.
• Tracking and validating SLA 7 performance outcomes (eligibility, exclusions, incentive/penalty calculations) and supporting structured governance of performance-based mechanisms and related disputes.
• Leading and facilitating governance routines (Opex boards, Standard Days, stand-ups), driving action ownership, ensuring closure discipline, and enforcing compliance with defined fuel and energy processes.

Requirements for the Role

To succeed in the role, you will be/will have:

• At least 5 years of experience in data analysis and energy management (fuel and electricity) or a degree in Engineering, Business Administration, or relevant qualifications.
• Project Performance Management experience within telco environment and managed services
• Strong documentation, analytical, and reporting skills.
• Six Sigma Black Belt Certification a plus.
• Understanding of telecoms towers, components, and related technologies.
• Experience in contract and stock management.
• Proven ability in setting appropriate goals, sub-goals, and KPIs.

Desired Skills

• Ability to work effectively within a team.
• Accountable for meeting and prioritizing own targets and deadlines.
• Self-driven with a commitment to continuous learning and development.
• Strong communication and coordination skills.
• Ability to lead technical discussions and contribute in team meetings.
• Strong analytical skills

KPIs

• Accuracy and timeliness of FGU validation
• Fuel dispute resolution cycle time and closure quality
• Fuel losses/discrepancies trend
• SLA 4 & 7 compliance and incentive performance outcomes
• Opex savings delivery vs target
• Data quality / WFM discipline score
• Reduction in recurring energy anomalies

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.