Head of People

Head of HR - People Team

Location: Muscat, Oman

Who we are 
We are a leading independent telecoms infrastructure company, with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes tower infrastructure sharing and enables mobile network operators (MNOs) to deliver mobile connectivity more quickly, reliably, cost-effectively and with a lower carbon footprint. This, in turn, supports the expansion and quality of mobile connectivity, driving sustainable development in our markets.

What We Do
We build, acquire, lease-up and operate telecommunications towers that can accommodate and power the needs of multiple tenants. Our tenants are the major Mobile Network Operators (MNOs) and we serve them across nine high-growth markets (eight in Africa plus Oman in the Middle East). Our purpose, mission and sustainable business strategy are underpinned by our values of integrity, partnership and excellence.

Overview
Reporting to the Managing Director, you will be an integral member of the Helios Towers Oman Executive team, responsible for creating and embedding a strategic HR function that drives organisational performance. You will partner closely with the Group HR Department to build high-performing teams, cultivate a culture of excellence and deliver on our Sustainable Business Strategy.

Key Responsibilities

• Lead the implementation of strategic HR processes, including workforce planning, talent management, performance management and culture change
• Design and roll out internal communications tools to enhance management–employee engagement
• Conduct needs assessments and deliver organisational development interventions aligned to business objectives
• Champion HR-led process reviews to optimise headcount and operating efficiency
• Oversee performance management, ensuring fair appraisals with SMART objectives
• Drive the talent review and succession planning processes for critical roles
• Manage recruitment strategies, induction and onboarding to support workforce growth
• Implement employee engagement and relations programmes that reinforce our values
• Ensure compliance with Omani Labour Law and Group policies, updating people policies as required
• Manage front-of-house, office facilities and company vehicle fleet operations

Requirements for the Role 

• Bachelor’s degree, preferably in Human Resource Management or Business Administration
• Minimum 10 years’ HR experience, including at least 3 years in a senior HR leadership role
• Proven track record in HR transformation and leading organisational development projects in telecoms or similar industries
• Demonstrated experience driving culture change initiatives
• In-depth knowledge of Omani Labour Law and local HR practices

Desired Skills

• CIPD or SPHR(i) certification (advantageous)
• Proficiency with HRIS platforms, ideally SuccessFactors
• Strong verbal and written communication skills in English and Arabic
• Exceptional stakeholder management and coaching abilities
• Resilience and the capacity to drive complex HR projects independently
• Strategic thinker with strong analytical and decision-making skills

Benefits

• Competitive basic salary
• Discretionary annual bonus
• Health and life insurance

Please submit your application by 26 August 2025.

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.