Estate Cordinator

Estate Coordinator

Location: Lilongwe
Function: Property
Job Level: Band 5
Reporting to: Estate Manager

Company Overview

Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns, and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets in Africa and Oman in the Middle East.

Role Overview

As the Estate Coordinator, you will be responsible for managing all Estate Management related activities and performance. Supported by the local property strategy, you will ensure targets set are achieved in consultation with the Estate Manager. Ensure Siterra is 100% up to-date at all possible times. Assist the Estate manager in the negotiations of best possible terms for lease expiration including reporting thereof. Maintain great relationships with both landlords and permitting bodies to support full protection of HT Assets. Support the Estate Manager with any other required support related to Estate Management as a function.

Role Responsibilities

Operational Delivery

• Manage the site lease renewal process and including negotiation and contract execution.
• Negotiate and converse all leases into Perfect Lease.
• Monitor and follow up on all lease payments.
• Follow up, report and update on all relevant permits and engaging relevant authorities for such permits.
• Manage landowners to ensure customer satisfaction.
• Resolve all landlord issues including access thus ensuring that there are no site access denied to affect the network operation.
• Attending hearings in case of any conflict/disputes.
• Undertaking assignments assigned by supervisor.
• Process payments of all rent landlords per agreed timelines,
• Accountable for ensuring that all landlords are vetted in accordance with HT landlord vetting process.
• Ensure no access issues to sites as a result of non-payments.
• Ensure full adherence to all company’s set policies including SHEQ compliance when dealing with existing sites.
• Ensure terminations issued are managed effectively with landlord.

Key Performance Indicators

• Ensuring compliance with processes, policies (SAQ Policy, Estate Management Policy and other Group Governance policies, and procedure.
• No lease to expire on a 24 months rolling period
• Average rental to be slowing in accordance with HT guidance
• Average committed length of leases to aver 20 years and above
• All rental paid on time to landlords
• 100% Data accuracy on Siterra
• No access issues as a result of non-performance by HT
• Providing evidence of Helios Towers (HT) values
• Value created by process improvement

Requirements for the Role

• Education: Bachelor’s degree in property management, real estate or surveying / valuation related degree.
• Experience: Must have commercial property management experience, Min 2 years’ experience in Estate Management activities relating to telecoms
• Certifications: Ideally have certifications from: CPM (Irem) or MRICS
• Technical Skills: Strong understanding of MS Office (Word/Excel/PowerPoint).
• Language Skills: Proficient in English (written and verbal).

Competencies

• Land and estate management law and practices
• Land Acquisition, freehold purchase and leasing
• Site Permitting
• Landlord Management
• Reporting
• Sustainability and Environmental Issues
• Team support and development
• MS Office literate (Particularly strong in PowerPoint, Excel and word)
• Presentation skills