Power Performance Engineer

Power & Performance Engineer

Introduction

We are a leading independent telecoms infrastructure company, with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes tower infrastructure sharing and enables mobile network operators (MNOs) to deliver mobile connectivity more quickly, reliably, cost-effectively and with a lower carbon footprint. In turn, this supports the expansion and quality of mobile connectivity, driving sustainable development in our markets.

What We Do

We build, acquire, lease-up and operate telecommunications towers that can accommodate and power the needs of multiple tenants. Our tenants are the major Mobile Network Operators (MNOs) and we serve them across nine high-growth markets (8 in Africa + Oman in the Middle East). Our purpose, mission and sustainable business strategy are underpinned by our values of integrity, partnership and excellence.

Overview

Reporting to the Performance Manager within Delivery & Technology, you will lead data-driven improvements in the energy performance of Helios Towers sites. You will analyse fuel and electricity consumption, identify opportunities to reduce OPEX and carbon footprint, extend asset life and maximise return on investment. You will also support operational teams, partners and customers through accurate reporting, effective incident management and delivery against agreed service levels.

Location

This position is based in Dakar, Senegal.

Role Responsibilities

As the Power & Performance Engineer, you will be responsible for:

Energy Strategy and Performance

• Develop, coordinate and implement strategies, policies and initiatives that improve energy consumption and allocation across the portfolio.
• Benchmark energy consumption against Helios Towers practice guidelines and monitor energy budgets, usage and trends to support accurate forecasting.
• Use energy and OPEX data to identify savings opportunities, monitor site-level initiatives and provide clear recommendations through management reports.
• Act as a key contact for energy-saving and efficiency projects, including Solar, Grid Hybrid, Inverters and AVRs, supporting their implementation, evaluation and continuous improvement.
• Monitor site battery configurations, savings and movements, maintain accurate records and produce daily, weekly and monthly reports.
• Prepare the monthly OPEX report and energy consolidation report (FGU), interpret the results and follow up on agreed actions.
• Provide daily fuel updates and the OPEX board to management and stakeholders, and ensure accurate daily FDWO and FCWO reconciliation by the Energy Desk team.
• Manage the Energy Desk team in line with best practice, coordinate surprise site energy audits and provide training to internal and external stakeholders where required.

Fuel Controls and Operational Systems

• Ensure that policies and procedures for fuel deliveries, supply and top-up are followed by MPs and fuel suppliers, with required reports delivered on time and corrective actions completed.
• Coordinate with MPs and security companies on fuel claims and site theft, ensuring timely sign-off of claims using RMS, CPH and DC-Hours data.
• Keep RMS and OSS systems operating efficiently to improve visibility and control of energy performance, and raise concerns where systems are not performing as expected.
• Design and implement NOC monitoring tools and OSS-related links, and ensure that NOC tools and monitoring devices are supported in line with their respective contracts.
• Ensure operational availability of 99.99% for NOC tools, including ServiceNow, RMS, Call Manager, site access tools and other related systems.
• Implement and monitor site access and security at each RNOC, and ensure that the NOC follows the disaster recovery process when control is lost from an RNOC.
• Resolve escalations in line with defined escalation and resolution procedures, ensuring permanent closure of issues and disputes raised during customer SLA reconciliation.

Service Delivery and Stakeholder Management

• Understand the SLA between Helios Towers, customers and MPs, and ensure that partners comply with contractual SLA deliverables.
• Support the HT incident process to meet or exceed customer SLAs through effective and efficient coordination, follow-up and resolution.
• Ensure communication between the NOC and customer NOCs is professional, precise and timely, and that feedback is provided within acceptable timeframes.
• Provide support for higher-order escalations and maintain the integrity of communications with customers and partners in line with Helios Towers values.
• Build effective working relationships with the Performance Manager, Director of Operations & Engineering, Maintenance, Engineering, Security and NOC/CNOC teams, as well as partners, suppliers and customers.

SHEQ

You will be responsible for supporting health and safety, environmental and quality best practice in the workplace and on sites. Your SHEQ responsibilities will include:

• Ensuring health and safety, environmental and quality standards are met.
• Identifying potential hazards and escalating critical risks.
• Participating in site inspections and quality control checks.
• Suggesting improvements to working processes and advising staff and partners on best working practices.
• Checking that equipment is safe and that corrective actions are followed through.

Key Performance Indicators

• Accurate energy, fuel, battery and OPEX data is collected, reconciled and reported on time.
• Energy-efficiency initiatives and site-level savings are monitored, followed up and communicated to management.
• Fuel controls, battery movements, claims and reconciliations are completed in line with established procedures.
• RMS, OSS and NOC monitoring tools provide effective visibility and support 99.99% operational availability.
• Customer and partner SLA issues are escalated, resolved and permanently closed within agreed processes.
• Energy Desk activities, site audits, training and corrective actions are coordinated effectively.
• Critical SHEQ risks are identified, escalated and managed through appropriate corrective actions.

Requirements for the Role

To succeed in the role, you will be / will have:

• A Bachelor's degree or equivalent in Engineering, Renewable Energies, Electricity or Telecommunications.
• At least 5 years' related experience in data analysis and energy management, particularly fuel and electricity management.
• A solid understanding of telecoms towers, their components and related technologies.
• Experience in contract and stock management.
• Experience managing solar systems and supporting energy-saving or energy-efficiency projects.
• A relevant certification in renewable energy and/or project management.

Desired Skills

• Continuous improvement and innovation mindset.
• Operational excellence, efficiency and quality assurance focus.
• Strong attention to detail, diligence and follow-up skills.
• Analytical thinking and complex problem-solving ability.
• Results-oriented approach with strong planning and organising skills.
• Ability to champion culture and change in an operational environment.
• Excellent written and oral communication skills.
• Strong tracking, documentation and reporting skills.
• Commitment to OPEX and CAPEX optimisation and compliance with policies and processes.

Benefits We Provide

• 100% health insurance coverage and life insurance for you and your dependents.
• A competitive salary.
• Annual bonus based on performance.
• 24 days annual leave.
• Opportunity to train on subjects that will advance your career.
• Social assistance in cash in the event of happy or sad events.

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.