Zonal Manager

Zonal Operations Manager

Location : Congo Brazavile 

About Us

We are a leading independent telecoms infrastructure company with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes tower infrastructure sharing and enables mobile network operators (MNOs) to deliver mobile connectivity more quickly, reliably, cost-effectively and with a lower carbon footprint. In turn, this supports the expansion and quality of mobile connectivity, driving sustainable development in our markets

Overview

Reporting to the Head of Operations, you will have a pivotal role in ensuring the performance and reliability of all sites within your region. You will be responsible for leading field teams, managing operational budgets and resources, and delivering against SLAs and KPIs. This role is central to maintaining service excellence, operational efficiency, and strong stakeholder engagement across the region.

Role Responsibilities

As a Zonal Operations Manager, you will be responsible for:

• Leading the day-to-day management and performance of all sites within the allocated region.
• Ensuring preventative and corrective maintenance targets are achieved in line with SLAs.
• Directing and supporting field supervisors and teams to deliver operational excellence.
• Conducting routine site inspections and delivering accurate, timely performance reports to the Head of Operations.
• Managing budgets, spare parts availability, and fleet readiness to support uninterrupted operations.
• Investigating operational issues, implementing corrective measures, and driving continuous improvement.
• Championing energy efficiency, cost reduction, and quality assurance initiatives.
• Leading regional kick-off activities for new projects and ensuring they meet quality and compliance standards.
• Enforcing SHEQ and HSE requirements, ensuring safety and environmental standards are maintained across all sites.
• Acting as the regional point of contact, ensuring clear communication and alignment with internal teams, contractors, and external stakeholders.

Requirements for the Role

To succeed in this role, you will have:

• A Diploma or Degree in Electrical or Civil Engineering.
• 5–10+ years’ management experience, including leading teams and contractors in complex operational environments.
• 3–5 years’ commercial experience, ideally in telecoms or a similar technical/engineering sector.
• Proven ability to deliver against SLAs, KPIs, and operational budgets while ensuring service reliability.
• Strong technical knowledge combined with regional operational understanding.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong analytical and problem-solving skills, with the ability to translate data into actionable decisions.
• Excellent organisational, planning, and project management skills with a structured, results-driven approach.
• Clear and compelling communication skills, with experience reporting to senior stakeholders.
• Professional membership and/or Lean Six Sigma (Green/Black Belt) certification would be an advantage

Desired Skills

• Stakeholder management and team leadership
• Business performance measurement and reporting
• Analytical thinking with a focus on cost control and efficiency
• Innovation in operational process improvement
• Fluency in English; knowledge of French is an advantage

Benefits

• Competitive base salary
• Discretionary bonus
• Health insurance
• Life insurance

Helios Towers is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, marital status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief.